1. What areas does ACS cover?
   We cover Cardiff and surrounding areas.

2. How soon can I get a cleaner?
   We can get you a cleaner within 24 hours of contacting us.

3. Can I have the same cleaner every week?
   Of course. The choice is yours, as long as you are happy with the service.

4. Are your cleaners insured?
   Yes. All our people are fully insured. Details available on request.

5. Are your cleaners screened?
   Yes, all our cleaners are enhanced CRB checked on a yearly basis. A copy of a cleaner’s CRB certificate can be requested on contract.

6. Are your cleaners trained?
   Yes. All cleaners are trained with many years experience.

7. Can I ask to see allocated cleaners profile?
   Yes, this can be requested on contract.

8. Can I choose a day for someone to clean my premises?
   We cannot promise this, but we will make all efforts to meet your requirements, bearing in mind that weekends & bank holidays may incur extra charges.

9. What about guarantees?
   We guarantee quality service, effective communication and value for money.

10. What if I am not happy with the service provided?
    We will rectify the service for free within reason.

11. What if I am not happy with my allocated cleaner?
    We will allocate you a new cleaner. All it takes is a phone call.

12. How do you select and vet your cleaners?
    Due to security reasons, these details can only be provided on contract. However, rest assured, we do stringent checks on all our cleaners.

13. Do you provide references if required?
    Yes. References are provided on request and upon contract.

14. Who pays the cleaners?
    You pay ACS. ACS then pays the cleaners.

15. What happens if I am not available to let the cleaner onto my premises?
    We can hold a spare key by agreement.

16. How do I pay?
    We accept credit/debit card, cheque or postal order. For security reasons, it is against our policy to pay the cleaners cash directly.

17. Can I pay a cleaner on site?
    No. All payment must be made directly to Aglow Cleaning Services Ltd.

18. What is your hourly rate?
    These details are available on our website by following the services link at the top of each page throughout this website.

19. Is there a minimum time limit you can hire a cleaner for?
    We can supply a cleaner to suit your requirements.

20. Do I have to sign a contract?
    A contract will only be required if you request a cleaner on a regular basis.
    
    
21. Can I have a copy of a contract before using your services.
    Contracts vary between clients. Therefore, we can only supply a contract after an assessment has been made and agreed with the client.